In an effort to provide more safety, assurance, and insurance for the Granola Child gang, we’re happy to announce that Granola Child is now integrated with Route Package Protection.
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Refer to the policies here to understand which lost, stolen, and damaged items Route will cover. The Route link will have the most up-to-date information and should be adhered to first.
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Route automatically connects to your orders while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.
How do I get Route?
This insurance is automatically added to your order in the cart at checkout and you are able to opt out if you are not interested in protecting your order. Once purchased, if your order is lost, damaged or stolen, Route will refund you for your order.
Simply ensure Route is added to your cart at checkout to safeguard against any unforeseen hiccups that may arise. *Note if you bypass the full cart screen, then Route will not be added to your order. You must return to the cart to ensure the protection has been added.
Route offers you "peace of mind" package protection for all your orders at an affordable price. The cost to you - to fully protect your package if it is lost, damaged, or stolen.
No, although this option is automatically activated, you are given the option to accept or decline coverage on the cart page. Simply navigate to the cart page and turn the slider to the off position to decline this coverage.
Order Cost |
Route Protection Cost |
$0 - $100 |
$0.98 |
$100 - $500 |
2.5% of the order total |
$500 - $1000 |
2.0% of the order total |
Greater than $1000 |
1.75% of the order total |
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
When a claim is reported and resolved, your product will either be reordered or refunded depending on in-stock availability and the percentage of discounts received.
In some cases, order issues may not be approved per the Route Package Protection policies.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Refunds:When refunding an item, Route covers the subtotal, shipping, and taxes. The Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
Yes, there is a 7-day waiting period to ensure your carrier didn’t put it somewhere unusual and you find it, your neighbor didn’t get it and hasn’t brought it to you yet, or the carrier scanned it as delivered but they haven’t delivered yet.
What if I forgot to add Route to my order?
Unfortunately, Route cannot be added after an order has been placed. We apologize for the inconvenience!
Yes, below outlines situations not covered:
Sometimes carriers cannot deliver the customer’s package due to an invalid address or other unexpected delivery barriers. At this point, the carrier might return the package to the sender/retailer. The customer’s package is not actually lost; Route does not cover this. In instances where the item is being returned to the sender and is reusable, customers will be referred to the retailer.
*Please note: Route Package Protection timeframes for filing apply.
If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion Route may ask you to wait 5 business days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.
At our discretion, Route requires a police report when the customer’s package is marked as delivered.
Upon request, Route can require additional documentation (e.g. proof of identity, address, etc.). Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony **Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
If the customer input the correct address at checkout and the package was delivered to the wrong address, Route considers this as stolen, and we will replace the order on behalf of the customer.
Route provides package protection on your packages that are lost, stolen, or damaged. Route is not the merchant–they do not have access to change the details of your order (items, shipping address, etc.). Please contact the merchant directly to request that your order details be changed.
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.