Shipping and Delivery

Upon creating this store, the vision was to curate aisles with eclectic, unique pieces. While I was able to find the merchandise, most of it wasn't in the states; therefore, many items are imported. Because of this, processing & shipping takes a bit longer. I appreciate your patience and understanding. 

 

Shipping times may increase due to COVID19.

For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated. Shipping and handling charges are not refundable.  All credit card charges are in US dollars. For any questions, reach out via email helpme@granolachild.com. 

  • Orders are processed and shipped within 3-5 business days. Orders submitted on the weekend will be processed the following Monday and orders placed on a holiday will begin processing the next business day. Processing time is separate and in addition to shipping time.
  • Business days are limited to M-F, 10:00am to 5:00pm est., not including holidays.
  • Estimated ship time is 8-14 days, spiritual items may take an additional 7 days for delivery. Granola Child attempts to ship in a speedy fashion but does not guarantee specific delivery times. Once the order is shipped, you will receive tracking information. You may track your order at any time once your order has been tracked and shipped and you receive the tracking information.  Ship time is separate and in addition to processing time.
  • When there is a high volume of orders, processing and shipping may be delayed by a few days. Please allow additional days for processing and delivery.
  • Expedited shipping is available on select items at a different ship cost. Please email helpme@granolachild.com to inquire. 

Granola Child is based in the US. However, items have been curated from all over the world and orders are shipped directly from partner warehouses in the US and internationally. You may receive multiple packages for your order. You will receive tracking for each package if they ship separately.  Please double check that you've entered your shipping address correctly prior to submission. Once the order has been processed, the address cannot be altered. 

Orders shipping to in the US are subject to sales tax. 

Please note: Granola Child is not responsible for lost or stolen packages. Once your item ships, you will receive tracking information with the carrier. In the event that your package is lost or stolen, please contact the designated carrier to resolve. By completing an order with Granola Child, you are agreeing to our Shipping and Deliver policy and terms.  For questions or concerns, please email info@granolachild.com.

 

International Orders

International items are shipped DDU "Delivery Duty Unpaid".  These charges are determined by your local customs authority and include: The Sales Tax applied by your country for international purchases and duties charged for processing in your country.  I'm unable to estimate the amount of duties and taxes your package will incur and these charges are not included in the cost of the order or shipping costs. Contact your local customs office if you are unsure of customs taxes and fees. Customs agents have the right to release or deny release of your package.

In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, the seller will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any freight costs incurred. For questions or concerns, please email info@granolachild.com.